The company offers five levels of technical support, specifically designed for the convenience of our customers:
|
Service Type |
BASIC |
PRO |
CORP |
CORP + |
CORP VIP |
|---|---|---|---|---|---|
|
Answers to questions regarding the administration and operation of software products, specifically:
|
✓ |
✓ |
✓ |
✓ |
✓ |
|
Remote connection to the Client's database initiated by the Service Provider to answer questions and promptly resolve issues in the shortest possible time. |
⨉ |
✓ |
✓ |
✓ |
✓ |
|
Preparation of software updates taking into account existing modifications, based on the specifics of the Client's workflow. |
⨉ |
✓ |
✓ |
✓ |
✓ |
|
Assistance in finding and correcting errors in data entered by the Client's users. |
⨉ |
✓ |
✓ |
✓ |
✓ |
|
Configuring the interface and access rights. |
⨉ |
✓ |
✓ |
✓ |
✓ |
|
Creation of new user accounts. |
⨉ |
✓ |
✓ |
✓ |
✓ |
|
Performing routine maintenance tasks. |
⨉ |
✓ |
✓ |
✓ |
✓ |
|
Configuring system events (e.g., setting up email notifications). |
⨉ |
✓ |
✓ |
✓ |
✓ |
|
Making corrections to the configuration on the Client's server, taking into account previously made modifications. |
⨉ |
⨉ |
✓ |
✓ |
✓ |
|
1C:Enterprise server administration. |
⨉ |
⨉ |
⨉ |
✓ |
✓ |
|
Conducting introductory onboarding courses for new users (online). |
⨉ |
⨉ |
⨉ |
✓ |
✓ |
|
Development of user instructions (role-based). |
⨉ |
⨉ |
⨉ |
✓ |
✓ |
|
Assignment of a dedicated manager for prompt issue resolution (Moscow time). |
⨉ |
⨉ |
⨉ |
⨉ |
✓ |